Microsoft says services are being restored across Asia-Pacific after global outage

The Microsoft logo on a building façade. (Illustrative image)

Outlook access is improving in parts of the region, including India, but some users may still face intermittent sign-in problems and delayed email delivery.

New Delhi: Microsoft said on Friday, 13 November, that it had brought parts of its Asia-Pacific infrastructure back into service and was gradually restoring traffic after a global outage disrupted Outlook, Teams and Copilot. The company also reported improvements in North America and much of Europe.

The disruption began on Thursday and continued into Friday. Some Outlook users regained access to their mailboxes while messages queued during the outage were still being processed. Microsoft said it was monitoring whether the restored systems remained stable as it worked through the backlog.

In India, IndiGo reported disruption to its email support services. In the Philippines, the Supreme Court said the outage affected some of its operations, including its ability to respond to emails.

Microsoft traced the outage to a problem introduced during an earlier network capacity upgrade that surfaced after a subsequent network change. The company said it was a technical fault and had ruled out a cyberattack or an AI-related issue.